Refund policy
At Asohs Touch, your satisfaction is important to us. Because our products are food items, we are unable to accept returns or offer refunds once an order has been processed or shipped. This policy helps us maintain the highest standards of food safety and quality for all of our customers.
Returns & Refunds
- All sales are final.
- We do not accept returns or issue refunds on any food products.
Order Cancellations
If you need to cancel your order, please contact us within 48 hours of placing your order. We will do our best to accommodate your request if your order has not yet been processed or prepared for shipment.
If more than 48 hours have passed, or if your order has already been processed, we are unable to cancel the order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can review the issue and determine an appropriate resolution.
Contact Us
For questions about your order or to request a cancellation within the eligible time frame, please contact our customer support team through the contact information provided on our website.
Thank you for choosing Asohs Touch. We appreciate your support and look forward to adding bold flavor and heat to your meals!